Privacy and Security Policy
bookondesk.com processes uses personal data—including the collection, storage, transfer, and use of such data—in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data, within the framework of the processing activity entitled “Marketplace Management,” which has been duly declared to the CNDP (Commission Nationale de Contrôle de la Protection des Données à Caractère Personnel).
In accordance with applicable regulations, we inform you that you may oppose the storage of cookies by configuring your device according to the version of your web browser.
1. Collected Personal Data:
• If you contact us via our Customer Service, we may retain a copy of the correspondence and request additional information to verify your identity.
• Details of users’ activities, transactions, and interactions on the platform, including information about product and service types and specifications, pricing and delivery information, dispute and complaint records, user communications, and any disclosures made in discussion forums.
• Personal information you provide, such as your first and last name, delivery and/or billing address, phone number, payment information, and email address.
• When you browse our site, we automatically receive your computer’s IP address.
• Information on visited pages and clicked advertisements.
2. Recipients of Collected Personal Data:
We may share your personal data with third parties for the purpose of delivering products purchased on the platform. They are authorized to process your data only for specific purposes and in accordance with our instructions. We do not permit our third-party service providers or partners to use your personal data for their own purposes.
3. Use of Cookies:
Accepting cookies is not required to visit our website. However, cookies are necessary for the optimal functioning of the site.
A cookie is a small piece of data sent by a website and stored by your browser. It is returned to our server each time you reconnect to our site. This cookie can only be used by our web server.
We use cookies to retain your IP address, helping you save time when returning to our site. Your browser can be configured to reject cookies, but doing so may limit your access to certain features of the website.
bookondesk.com uses Google Analytics services for marketing and personal data optimization, but always in a confidential manner.
4. How to Accept or Reject Cookies:
When visiting our site, a notice informs you about the cookies being stored and read by your browser. It explains how they are used and invites you to give your consent. You can manage your preferences globally or by specific purpose. You can also change your choices at any time through the "Cookie Management" link in the footer of our website.
Cookie lifespans vary depending on their purpose and can last up to 24 months for audience measurement cookies.
5. Retention Period of Collected Personal Data:
The duration of personal data retention depends on the purpose of collection. Personal data is stored in accordance with the law.
Legal obligations may require bookondesk.com to retain data for a minimum period. In other cases, data will be retained only as long as necessary to fulfill the intended purpose.
In the context of bookondesk.com's activities, your data may be kept indefinitely as proof of your copyright consent.
When data processing is based on your consent, the data is retained until you withdraw your consent or request deletion.
Personal data is retained for as long as the User maintains an account on bookondesk.com.
We may retain certain personal data to maintain a suppression list if you have requested not to be contacted again.
6. Our Commitments to Security and Confidentiality:
We have implemented appropriate security measures to prevent accidental loss, unauthorized use, access, alteration, or disclosure of your personal data.
We also limit access to your personal data to employees, agents, subcontractors, and other third parties who need it to perform their duties. They will process your data only on our instructions and are bound by a confidentiality obligation.
We have established procedures to respond to any suspected data breach and will notify you and the appropriate regulatory authority if required by law.
7. Rights to Rectify and Delete Collected Personal Data:
In accordance with Law No. 09-08, enacted by Dahir 1-09-15 of February 18, 2009, on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify, and delete your personal data. You can exercise these rights by contacting us at: info@bookondesk.com or via any other communication method listed on bookondesk.com.
7.1. Right to Rectification:
A user who can prove their identity has the right to obtain the update, rectification, deletion, or blocking of personal data that is non-compliant with Law No. 09-08, particularly if the data is incomplete or inaccurate. bookondesk.com is required to make the necessary corrections free of charge within ten (10) working days.
You also have the right to access and delete your data by contacting: info@bookondesk.com or any communication method available on our site.
7.2. Right to Erasure and Objection:
A user who can prove their identity has the right to object, for legitimate reasons, to the processing of their personal data.
The user may also object, free of charge, to the use of their data for direct marketing purposes, by bookondesk.com or any other method of communication listed on our website.
8. Consent:
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a product, we assume that you consent to our collecting and using that information for that specific purpose only.
Your personal data remains anonymous. We do not share any of your personal data with third-party companies without your explicit consent. Similarly, we do not sell or rent your personal data to third parties for marketing purposes.
9. Security:
To protect your personal data, we take reasonable precautions and follow best practices to ensure that your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
10. Changes to This Privacy Policy:
We reserve the right to update this Privacy Policy at any time. However, you will be notified in advance via email, and none of the changes will be detrimental to you. Updates and clarifications will take effect immediately upon being posted on our site.
If bookondesk.com is acquired by or merges with another company, your data may be transferred to the new owners so that we can continue to sell products to you. You will be notified in advance and given the option to delete your personal information before the transfer takes place.